Policies and FAQs
Our Policies
To provide the best possible care for our clients’ pets, we enforce the following policies.
We believe these policies act in the best interests of our Client and the Healthy Hounds Fitness Club team members.
Dog Eligibility & Behavior
- To ensure every dog enjoys a safe, healthy, and positive experience, all dogs must meet these baseline criteria:
- At least 6 months old for adventure hikes
- Spayed or neutered for group activities
- Friendly and non-aggressive toward people, other dogs, and wildlife
- Comfortable riding in vehicles
- Able to walk politely on-leash or working toward it
- No history of resource guarding
- Up to date on required vaccinations (Rabies, DHPP/Distemper/Parvo, Bordetella)
- Free of contagious illnesses, parasites, fleas, and ticks
- On a veterinarian-approved prevention program for fleas, ticks, and heartworm
- For Boulder Open Space parks, dogs must have an active Voice & Sight Program Tag when off-leash.
Payments & Bookings
All services are charged in full at the time of booking to secure your dog’s spot. A current credit card on file is required, and automated payments keep everything smooth and secure. If payment details expire or fail, a processing fee is applied until updated.
Home Access
We treat your home with respect and clear procedures:
- Free-standing homes: we install a secure lockbox for key access (one-time setup fee unless you have coded entry).
- Apartment/condo: leave keys, fob, or access card with concierge/front desk; our Coach checks in and out each visit.
- Lockboxes are required if no concierge is available.
All access is logged to protect your security and peace of mind.
Cancellations & No Shows
- Life happens — we get it. To keep schedules reliable for all members:
- Cancellations must be made 24 hours before the scheduled session.
- Late cancellations and no-shows are charged the full session fee.
- Sessions do not roll over from month to month.
These policy helps us provide consistent, high-quality care to every dog.
Online Reservations & Profile
All services must be booked through our online portal. Keeping your dog’s profile up to date enables Coaches to craft safe, personalized fitness sessions.
Friends & Family Access
For safety and insurance reasons, only residents of your home may be present during scheduled sessions. If unexpected individuals are on site, Coaches will contact you and may leave if access or supervision cannot be confirmed.
Holidays
We observe the following holidays and are closed on:
- New Year’s Day
- Easter
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Day
Weekend services may be offered on request with applicable fees.
Frequently Asked Questions
A membership provides consistent, customized fitness and enrichment sessions each week with professional Coaches. Members enjoy priority scheduling, progress tracking, and access to wellness resources designed to prevent “weekend warrior” injuries by building structured canine fitness into their routine.
Your dog must meet age, behavior, vaccination, and health criteria (as outlined above) to ensure safe participation in structured walks, adventure hikes, and fitness activities
Yes — we offer trial sessions so you and your dog can experience what makes Healthy Hounds special before committing to a membership.
We tailor workout length to each dog’s needs rather than clock time. Sessions vary based on your dog’s age, fitness, comfort, and health. Some sessions may be shorter when appropriate.
Frequency depends on your dog’s energy, fitness goals, and recovery needs:
Adventure Hikes: Designed around energy level and recovery time.
Dog Walks: We often recommend multiple weekly walks for consistent fitness.
Massage/Bodywork: Often 2–4 sessions monthly, based on health and goals. Coaches will help determine the best routine.
Before your dog’s session:
Ensure your profile is complete and intake forms signed.
Have your dog harnessed and leashed for easy access.
Feed your dog at least two hours before workouts to avoid discomfort.
Avoid offering water 30 minutes before exercise to reduce bloat risk.
We assign a small team (2–3 Coaches) to each home so your dog knows familiar faces. This balances consistency with scheduling flexibility.
Adventure hikes occur in dog-friendly Open Space and trail systems throughout the Front Range. For Boulder clients, we use approved Voice & Sight trails in accordance with Boulder city requirements.
We provide one-on-one sessions unless dogs are from the same household, in which case we can work multiple pets together.
It’s normal for dogs to feel relaxed, calm, or slightly tired after a canine massage session—especially during the first few visits as their body adjusts to this new experience.
Some dogs may be quieter than usual for 24–48 hours following a session. Providing fresh water, rest, and a calm environment will help support their comfort and recovery. If you ever have concerns about your dog’s response, we’re happy to discuss what you’re seeing.
No — you do not need to be home. We require a secure lockbox or access plan so Coaches can safely retrieve and return your dog.
Colorado weather changes fast. We adjust sessions as needed — modifying routes, shortening workouts, or providing indoor enrichment to ensure your dog’s safety.
Weekend services are available on request with a fee. We do not offer services on listed national holidays to respect team rest and safety.
You’re more than welcome to skip or reschedule a session — we understand that life can get in the way sometimes. We just ask that all services be used within the same month they’re purchased, as sessions don’t roll over to the next billing cycle.
To make changes, simply contact us in advance so we can adjust your schedule and keep your pup’s fitness routine consistent.
Yes! You can pause or cancel your membership with one month’s advance notice. We’ll always do our best to accommodate your schedule and keep your pup’s routine on tract.